Privacy Policy
Last updated: 24 October 2026
Erg Energy (ABN 56 621 362 730) respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What information we collect
- Your name, phone number, email address and property address
- Details about your home or business, such as roof type, switchboard and meter details
- Your electricity bills and energy usage data, if you share them with us
- Photos of your roof, switchboard or existing system taken for quotes and installs
- Information needed for rebate and certificate applications, such as eligibility details
- Messages you send us through our website, email or phone
How we collect it
We collect information when you fill in a form on our website, call or email us, meet us for a quote, or when we carry out work at your property. We may also receive information from your electricity distributor or retailer when we arrange a grid connection for you.
How we use it
- To prepare quotes and design your system
- To install, test, connect and support your system
- To apply for rebates, small-scale technology certificates and network approvals on your behalf
- To handle warranty claims with manufacturers
- To answer your questions and keep you updated about your job
- To improve our website and services
Who we share it with
We only share your information when we need to for your job or when the law requires it. This may include:
- Solar Victoria, for rebate and loan applications
- The Clean Energy Regulator and registered agents, for small-scale technology certificates
- Your electricity distributor and retailer, for network approval, metering and grid connection
- Equipment manufacturers and suppliers, for product registration and warranty claims
- Energy Safe Victoria and other regulators, for compliance paperwork
- Service providers who help us run our business, such as IT, email and accounting providers
We do not sell your personal information.
Website, cookies and analytics
Our website uses cookies and similar tools, including Google Analytics and Google Ads, to understand how visitors use the site and to measure our advertising. These tools may collect information such as your IP address, browser type and the pages you visit. You can block or delete cookies in your browser settings.
How we store and protect it
We store information in secure systems and only allow access to staff who need it. We keep records for as long as we need them for your job, warranty support and our legal obligations, then delete or de-identify them.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Erg Energy
Factory 2/95 Brunel Road, Seaford VIC 3198
Phone: 1300 374 786
Email: info@ergenergy.com.au
